Company status: Active.
Correspondence address: Abbey House, 105 Abbey Street, Nuneaton, England, CV11 5BX
Clinical Services Provided by:
Last updated: 28 February 2026
These Terms & Conditions form a legally binding contract between:
and
JG DERMATOLOGY LIMITED provides private medical services through Dr Joanna Gach.
By booking and/or attending an appointment, you confirm that you have read, understood, and agree to these Terms & Conditions.
This contract applies whether you are self-funding or insured.
“Our Services” means private dermatology services provided by JG DERMATOLOGY LIMITED through Dr Joanna Gach, within the scope of her clinical practice, including but not limited to:
Our Services do not include hospital facility services, theatre services, nursing services, laboratory services, or pharmacy costs. These are provided and charged separately by the relevant provider.
Dr Joanna Gach provides clinical services through JG DERMATOLOGY LIMITED as an independent Consultant Dermatologist.
Although consultations may take place at private hospitals or clinic facilities, neither Dr Joanna Gach nor JG DERMATOLOGY LIMITED is employed by those hospitals.
Professional fees charged by JG DERMATOLOGY LIMITED are separate from and in addition to any hospital or clinic charges.
Consultation fees apply to all appointments, including new and follow-up consultations.
The current fee schedule is available on request and/or published on the practice website in accordance with fee transparency requirements.
If a procedure is performed during your consultation (including but not limited to injections, cryotherapy, biopsies, or minor surgery), additional professional fees will apply.
Where applicable, separate charges may also apply for:
Payment must be made:
If payment has not been received in advance, a paper invoice will be issued at the end of the appointment and must be settled immediately.
We reserve the right to withhold further appointments, reports, results, or treatment until outstanding balances are cleared.
If you are self-funding, you are responsible for the full cost of:
Full payment remains your responsibility regardless of any potential reimbursement from an insurer.
If you are using private medical insurance:
You remain personally responsible for all fees charged by JG DERMATOLOGY LIMITED.
This includes:
JG DERMATOLOGY LIMITED invoices patients directly. It is your responsibility to seek reimbursement from your insurer where applicable.
Late cancellation and non-attendance fees are not recoverable from insurers and remain payable by you.
Notice must be received during working hours. Communications received outside working hours will be deemed received the next working day.
This fee is payable in full and is not recoverable from insurers.
If you cancel more than two consecutive appointments (whether self-funding or insured), we reserve the right to require that:
Failure to comply may result in refusal of further appointments.
Please arrive at least 10 minutes prior to your appointment.
If you arrive late:
If rescheduling is required due to late arrival, the cancellation policy may apply.
Unless you specifically request otherwise and it is clinically appropriate, we will inform your GP and/or referring clinician of your consultation and treatment.
Hospital, clinic, laboratory, pharmacy, and other third-party charges are separate from our professional fees.
These may include:
You are responsible for settling these directly with the relevant provider.
During consultations at Midland Skin, we use Heidi, a secure clinical documentation support tool which generates a real-time transcript to assist note-taking.
Key safeguards:
Heidi supports, but does not replace, clinical judgement.
By booking and attending an appointment, you agree to Heidi being used as a standard part of your care. Use of this system is a condition of care.
JG DERMATOLOGY LIMITED processes personal and medical information in accordance with UK GDPR and data protection legislation.
Information is stored securely and used only for purposes directly related to your clinical care and practice administration.
If you are dissatisfied with any aspect of your care, please contact:
Complaints department at the medical facility you had your appointment.
Complaints will be handled promptly and fairly in accordance with professional standards.
Professional fees are charged for clinical time, expertise, assessment, and services provided.
Payment for consultations and any procedures remains due in full once the service has been provided, regardless of:
Raising a complaint does not entitle you to withhold, delay, or refuse payment of fees properly charged under these Terms & Conditions.
Complaints will be handled separately in accordance with our Complaints Procedure.
Nothing in this clause limits your statutory rights or any entitlement to redress where we are legally required to provide it.
If payment is not made when due, we reserve the right to charge interest on the outstanding balance.
Interest will accrue:
We may also charge reasonable administrative costs associated with recovery of overdue amounts.
This clause does not affect our right to pursue the principal debt through formal recovery procedures.
If an account remains unpaid after reasonable reminders:
We reserve the right to suspend further appointments or services while any account remains in arrears.
Nothing in these Terms & Conditions excludes or limits liability for:
Subject to the above, liability for services provided shall be limited to the extent permitted by law.
By booking and attending an appointment, you confirm that: